Q. Do I need a license to ride an electric bike?

A. No. As long as the power output of the motor is 200w or less, as all of our electric bicycles are.

Q. Do I need to register an electric bicycle?

A. No. Under Australian law our electric bicycles are classed as ordinary bicycles, as they have a power output of 200w or under.

Q. How far can I travel on one charge?

A. The distance travelled would vary depending on several factors, for example the number of hills climbed, tyre pressures, weight of rider, wind resistance, speed, and amount of pedal assistance given. A rough guide though is between 30 to 40kms.

Q. What happens if the battery goes flat while I’m riding?

A. Simply ride the electric bicycle as a normal bicycle.

Q. How often will my electric bike need servicing?

A. We recommend a full service every two years under normal use.

Q. What is the warranty?

A. We offer a comprehensive 12 months manufacturers warranty on all our electric bicycles. Additionally, your Lancaster Electric bicycle frame has a 2 year warranty.

We will repair or replace, at our option, any part found on examination by us and/or the manufacturer to be defective in material and/or workmanship.

This warranty does not extend to items which may need replacement due to normal wear and tear (tyres, bulbs, seats, handgrips, brake pads, fuses, brushes, brake cables etc.). Batteries are covered by a six (6) months warranty from the original manufacturer – please note that gradual deterioration due to being left in a discharged state, misuse, or worn out through very heavy use is not covered.

Q. How fast will my bike go?

A. The speed would vary depending on several factors, for example, tyre pressures, weight of rider, wind resistance battery condition, amount of pedal assistance given. A rough guide though is around 25km/h unassisted, and faster than that depending on how fast you can pedal!

Q. Do I need to pedal?

A. Only if you want to – the choice is yours. However, battery power together with pedal power is the recommended combination for most effective operation. In any case pedal assistance will be required to maintain your speed up hills.

Q. What are the running costs?

A.Running costs will vary depending on the speed, terrain, tyre pressures, hills, battery size and type, riders weight, weight of luggage carried etc., but as a general indication around 5 cents a day!

Q. Does the battery recharge when I pedal?

A. No – it must be re-charged with the approved charger supplied with your electric bicycle.